Privacy Policy
What Type of Information Do We Collect?
We collect various types of personal information from visitors and users of our website, including but not limited to:
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Information you provide directly:
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Name
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Email address
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Automatically collected information:
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Internet Protocol (IP) address
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Computer and connection information
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Purchase history
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Session data such as page response times, visit length, page interactions, and navigation methods
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How Do We Collect Information?
We collect personal information through various interactions on our website, including:
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When you fill out contact forms or send us messages
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When you complete transactions or make purchases
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When you subscribe to newsletters or other communications
Your personal information is only used for the specific purposes stated.
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Why Do We Collect Your Personal Information?
We collect personal and non-personal information for purposes such as:
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Providing and operating our services
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Offering ongoing customer support and technical assistance
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Sending service-related notices, updates, or promotional messages
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Creating aggregated statistical data to improve our services
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Complying with applicable laws and regulations
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How Do We Store, Use, Share, and Disclose Your Personal Information?
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Our website is hosted on the Wix.com platform, which securely stores data on protected servers behind firewalls.
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We do not share your personal information with third parties except when necessary to provide services, comply with legal obligations, or with your consent.
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Payment Processing and Third-Party Services
We do not process or store your payment details directly on our website. All payment transactions are securely processed through trusted third-party payment service providers. These providers are responsible for handling your payment information in accordance with their own privacy policies and applicable laws, including the UK GDPR.
When you make a payment, you will be redirected to the third-party payment platform where you can enter your payment details. We recommend reviewing their privacy policies to understand how your information is collected, used, and protected.
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How Do We Communicate With You?
We may contact you via email, telephone, text message, or postal mail for purposes including:
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Account notifications
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Troubleshooting and dispute resolution
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Collecting fees or payments
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Surveys or questionnaires
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Company updates
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Enforcement of user agreements and legal requirements
You may opt out of marketing communications at any time.
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How Do We Use Cookies and Other Tracking Tools?
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We use cookies and similar technologies to collect session data, analyze website usage, and improve user experience.
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Third-party services such as Google Analytics may also place cookies; their data collection practices are governed by their own policies.
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You can view and manage cookies stored on your device through your browser settings.
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How Can You Withdraw Consent or Modify Your Information?
If you wish to:
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Stop us from processing your data, or
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Access, correct, or delete your personal information,
Please contact us at:
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Mailing address: Potters cottage, 69b West Street, Farnham
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Privacy Policy Updates
We reserve the right to update or modify this privacy policy at any time. Changes will take effect immediately upon posting on our website. If material changes occur, we will notify you here so you remain informed about our data collection and usage practices.
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Questions or Concerns?
For any questions about this privacy policy or your personal information, please reach out to us:
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Mailing address: Potters cottage, 69b West Street, Farnham
